Privacy policy

This Privacy Policy explains how Eladenergize (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, place an order, contact our support team, request product assistance, or interact with our online services.

1) Information You Give Us

We may collect information you provide directly, including:

  • Name, email address, and phone number
  • Billing address and shipping address
  • Order details, selected products, checkout notes, and delivery instructions
  • Support messages, return requests, warranty questions, and product inquiries
  • Power, battery, electrical, equipment, installation, or compatibility details you choose to provide
  • Account details if you create an account on our website

2) Information Collected Automatically

When you use our website, we may automatically collect certain technical information, such as:

  • IP address, browser type, device type, operating system, and timestamps
  • Pages viewed, buttons clicked, referral sources, and general website activity
  • Approximate location based on IP address
  • Cookies and similar technologies used for cart features, checkout, analytics, security, fraud prevention, and site performance

3) Payment Information

Payments are processed through secure third-party payment providers. Eladenergize does not store full credit card or debit card numbers on our website systems.

4) How We Use Your Information

We use collected information to:

  • Process, verify, and fulfill orders
  • Send receipts, order confirmations, delivery updates, and tracking details
  • Respond to product questions, customer support requests, returns, and order issues
  • Review product compatibility or suitability when you provide details
  • Help detect fraud, unauthorized activity, and website misuse
  • Improve product pages, checkout flow, website speed, and customer experience
  • Maintain business, accounting, tax, warranty, legal, and dispute-resolution records
  • Send promotional messages only when you choose to receive them

You may unsubscribe from promotional emails at any time.

5) How We May Share Information

We may share limited information with trusted parties that help us operate our business, including:

  • Payment processors
  • Shipping carriers, freight providers, and fulfillment partners
  • Website hosting, analytics, email, SMS, and customer support providers
  • Professional advisors, including legal, tax, accounting, and insurance providers
  • Government or legal authorities when required by law
  • Successor parties if Eladenergize is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some analytics or advertising tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies and Similar Tools

Cookies help our website remember cart activity, support checkout, improve security, prevent fraud, and measure site performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of eligible personal information
  • Help unsubscribing from marketing messages
  • Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Contact

Eladenergize
7901 4 St N #27908, St Petersburg, FL 33702
Phone: (386) 380-9638
Email: support@Eladenergize.com